Return & Refund Policy

At Prime Pick Up, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 7 days of receiving your order. To qualify for a return, the product must be unused, in its original packaging, and in the same condition as received. Proof of purchase or order confirmation may be required.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos of the product. After verification, we will arrange a replacement or refund where applicable.

Refund Policy

Once the returned product has been received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed within 5–10 business days.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

• Personal care and hygiene products

• Customized or personalized items

• Digital products (if applicable)

• Clearance or final sale items

Return Shipping

If the return is due to a damaged, defective, or incorrect product, Prime Pick Up will cover the return shipping costs. For all other approved returns, the customer is responsible for the return shipping charges.

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process after delivery.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team. We are committed to providing a smooth, fair, and hassle-free shopping experience.